How to ask
Our reseller Paddle takes the payments, so Paddle also makes the refunds. Ask in either of two ways:
- at paddle.net, where you find your purchase with the email you paid with and request the refund there;
- or by email to hello@runningcat.dev with the email of your account, and we ask Paddle to refund you.
The 14 days count from the day of your first payment for the plan. Renewals and the difference charged when you move to a bigger plan are not refunded. The refund is for the full amount of that payment, tax included, and goes back to the card or account you paid with. How soon it shows up there depends on your bank.
After a refund
After a refund of a subscription payment, we cancel the subscription and your account returns to the free plan with its limits. Your account and keys stay.
Cancelling without a refund
You can cancel a plan at any time from your account page. It then stays until the end of the period you paid for and does not renew. Apart from those first 14 days, the rest of a period is not refunded, except when we stop the service altogether, as section 10 of the terms describes.
If you buy as a consumer
This policy adds to the rights you have under consumer law and Paddle's buyer terms; it does not replace them.